From August 2009 the new payment incentives for the out of bundle bandwidth were introduces, with a fee per MB lowered, but no OPTIONS for the customers of the 3G-EVDO product. Every customer with this product is bound to a 24months contract. When customers complain about the new payment incentives, the common phrase of "you signed a contract or its in your contract" is thrown our way.

This phrase has become the legal back-up excuse to impose customer to what-ever decisions are made. Clause in the contract signed regarding the 3G-EVDO last year are not denied by customers, but OPTIONS in reference to new payment incentives are denied to the customers. In the first place when this product was introduced, it was introduced as 550MB for N$289pm, that's the main reason why so many of us rushed out to get it, it was affordable and it could fit in our monthly budgets. Now that affordability is taken away with the new incentives: We want options.