Stand Up and be Counted: Make Orange/EE accountable Petition: Signature List Feed

Mrs Cheryl Kebbell [Signature #53]

Wed, 1 Jun 2016 11:50:12 UTC

Mrs Cheryl Kebbell, Buxton

More than happy to sign this petition

mr kenneth mccrimmon [Signature #52]

Mon, 29 Sep 2014 05:20:46 UTC

mr kenneth mccrimmon, coatbridge

promised call backs ( never happened), passed from pilar to post when trying to sort problems , either told wrong information , misinformation , or just downright lied to.
and still waiting on iphone to be unlocked ( 3 months now )

miss olga nowicka [Signature #51]

Tue, 10 Jun 2014 07:52:35 UTC

miss olga nowicka, bournemouth

Been with Orange for 3 months.No reception where I live,not even msgs!Very poor reception generally!Trying to get in touch with customer services,they've been ignoring calls,msgs,letters.The treatement of customers is appauling!

Ms Alison Smyth [Signature #50]

Fri, 6 Jun 2014 03:36:37 UTC

Ms Alison Smyth, Beverley

I have been a T-Mobile customer for around 10 years. I live in a village and they WERE one of the few providers that I could get a signal with. Until the last 12 months or so. I experience frequent call drop outs, lost network, text messages arriving 24 hours later, no internet when 3G is showing as full, inability to send picture messages. I've been making complaints for the last couple of months and they've done nothing but fob me off and refuse to release me from my contract. I am now starting formal complaints procedure. Customer service is a disgrace, and they out and out lie to you, promising to return your call, claiming that if a call contects then they are fulfilling their contractual obligations - not if the call quality is poor you're not. I'm done, I will never EVER use this company again. TWO HOURS they kept fobbing me off for today. TWO HOURS! You are scum EE.

Miss Kerri Jones [Signature #49]

Fri, 6 Jun 2014 08:15:23 UTC

Miss Kerri Jones, St. Helens

Terrible customer service rep who actually shouted at me on the phone. Signal very poor, can't hold a call, getting worst!!

ms trudy tayler [Signature #48]

Thu, 5 Jun 2014 08:14:12 UTC

ms trudy tayler, bournemouth dorset

they have been very bad ,to me dreadfull

mrs Irene Wheelwright [Signature #47]

Thu, 5 Jun 2014 06:26:23 UTC

mrs Irene Wheelwright, Birmingham

Bad customer service & complaints never resolved 96j8

Anonymous [Signature #46]

Thu, 5 Jun 2014 02:35:55 UTC

Anonymous, Plymouth

No home service for 4 weeks. Useless and ignorant customer service. Have changed sim and also turned off 4G. Basically a useless phone whenever I'm at home! Can't ring or text and receive missed call alerts the following day! Already missed an important hospital appointment and a job offer! Furious

miss Angela Tidball [Signature #45]

Wed, 4 Jun 2014 08:17:02 UTC

miss Angela Tidball, Keith

I have been overcharged on more than one occasion by EE, and charged penalty fees for something I didn't even agree to.

Mrs Jennifer Schroeter [Signature #44]

Wed, 4 Jun 2014 05:59:14 UTC

Mrs Jennifer Schroeter, London

Customer Service representatives are rude and disrespectful. They don't offer any courtesy to any of their customers. They are not clear with the contract details or how their plans work and they then screw you over and say they don't care and it's not their problem.

Diane Barker [Signature #43]

Wed, 4 Jun 2014 03:27:23 UTC

Diane Barker, London

No access to account on website since joined with ee. Phoned and was told it was a "known problem" and someone would call back within 24 hrs. No call - it's been a MONTH! Also, I'm on dolphin and I'm not getting my free internet, I'm being charged for it even though I topped up. Useless on phone, they pass you round for ages and have no solution.

Mr Lee Wright [Signature #42]

Wed, 4 Jun 2014 04:39:57 UTC

Mr Lee Wright, Wells, Somerset

Serious degradation in reception over the last year, poor customer service and a complete disregard for customer satisfaction, if you can ever get through to customer service which takes an age, but which time your reception has yet again failed! Also message when you phone, stating 'due to an unusually high level of calls'. I would say, 'due to the usual high level of calls from unhappy customers and a complete lack of service on the part of EE'!

Mr Peter Mather [Signature #41]

Tue, 3 Jun 2014 12:08:01 UTC

Mr Peter Mather, Bristol

Never seem to do what they promise. Allways have to complain to get what was agreed. Call backs no not happen.

Mr Mark Bradley [Signature #40]

Mon, 2 Jun 2014 12:09:56 UTC

Mr Mark Bradley, ASHTON-UNDER-LYNE

Topped up £15 on the 22nd May. Taken from my bank account and no credit has been put on my phone, thus no rewards. I called on the 24th and was told I'd have my credit within 2 days. No dice, so I gave them time as it was a bank holiday. I rang again on the 30th, and they promised that my top up would be through by June 1st, and still no top up or rewards. I was also overcharged for a service (that should have been free anyway with my rewards) but at least they refunded that. It's getting beyond a joke. I'm sick of the false promises and blatant fraud. This is the last thing I want to deal with while I have university exams to study for as well. Never had these problems before EE took over!

Mr Umar Sattar [Signature #39]

Mon, 2 Jun 2014 04:49:46 UTC

Mr Umar Sattar

Mr alexander mcneill [Signature #38]

Sun, 1 Jun 2014 04:07:39 UTC

Mr alexander mcneill, canonbie

Had the £5 home unlimited internet you get when you have contract mobile phone for six years,they contacted me to ask if I would like to take home phone line. Happy with the internet service i said yes.Found out that they had changed my internet to 20 gigs allowance a month.When I complained they said i was to late with complaint!! I said do think anyone would agree to pay more for more for a service. They said to late case closed ,and anyway your still on unlimited broadband. A BLATANT LIE Five months till contract is up and I am out of there.

mr omotunde tabi [Signature #37]

Sun, 1 Jun 2014 01:18:35 UTC

mr omotunde tabi, london

It has become so terrible using this network.loads of disconnected calls etc.

mr simon greaves [Signature #36]

Sun, 1 Jun 2014 01:10:21 UTC

mr simon greaves, kings lynn

Had a bill saying I owed 2 months but I only owed 1, also they have billed me almost £75 for one month when it should be £40, they have changed me for calls I have not made!

o onanuga [Signature #35]

Sun, 1 Jun 2014 10:38:48 UTC

o onanuga, London

Took 2 Orange contracts out in 2005. Could not use either of them at all from home as the service was that bad. Ranh them several times to complain but nothing was done. In the end I simply stoipped paying as there was no point paying for a service I wasny getting.
I have 2 Tmobile contracts that were doing nicely until about a month ago that I keep getting dropped call, crackings on the line, inaudible conversations and every kind of problem. i couldnt ring 150 to complain as calls keep getting dropped after 15 seconds.

Ms Emma Cuthbert [Signature #34]

Sun, 1 Jun 2014 10:14:00 UTC

Ms Emma Cuthbert, London

Been waiting FIFTEEN MONTHS for a response to my complaint. Have made EIGHTEEN attempts to get this resolved and getting nowhere. Furious and frustrated by lack of care and the amount of time I've had to spend on this.

Mr Anonymous [Signature #33]

Sun, 1 Jun 2014 08:01:02 UTC

Anonymous, Mississippi

EE/Orange an utter shammbles

Mrs Angela George [Signature #32]

Sun, 1 Jun 2014 07:34:30 UTC

Mrs Angela George, Swanley

Contract renewed in November 2012,promised an HCT One when I called to renewed contract but received an HTC Desire in the post. When I complained was told that I would have to pay more for the HTC One phone . Took 2weeks to receive the mail bag to send the wrong phone back and I had to pay the postage.there has been many lies told by Tmobile customer services staff,promised so many call backs on complaints but never happened. Wrong billings ,calls dropping,no accountability for their failings.

mr Chris gould [Signature #31]

Sun, 1 Jun 2014 05:00:52 UTC

mr Chris gould, buxton

I agree with all of the above. It's time something was done about this

mr Mark Worth [Signature #30]

Sat, 31 May 2014 08:08:02 UTC

mr Mark Worth, Caterham

Signal has got worse no.mstter where I am

Mrs Sharon Jenkins [Signature #29]

Sat, 31 May 2014 12:30:37 UTC

Mrs Sharon Jenkins, Pembrokeshire

Problems with top-up credit not received plus no access to EE website for months.

Ms Zoey Gilbert [Signature #28]

Fri, 30 May 2014 12:11:34 UTC

Ms Zoey Gilbert, Saffron Walden

It's been over a week since I contacted their customer service for help with a problem which they said they would fix within 48 hours. This is not the first time I have had to deal with their appalling customer service

Mrs Bernadette O'Sullivan [Signature #27]

Wed, 28 May 2014 03:18:11 UTC

Mrs Bernadette O'Sullivan, London

This companies customer services continually lie and change their story everytime you phone them enough is enough

Mr Steven Lawrence [Signature #26]

Wed, 28 May 2014 11:11:39 UTC

Mr Steven Lawrence, Hampton

I take card payments for my business and rely on internet connection on phone, the problem is, im not getting connected! its hit and miss which in this day and age is unacceptable! any reason why im not getting the service I expect?

Mr Michael Flint [Signature #25]

Wed, 28 May 2014 06:50:32 UTC

Mr Michael Flint, Nottingham

Getting no responses and no customer service from Orange. Dreadful. They really don't seem to care less about their customers.

Mr Antony Fern [Signature #24]

Wed, 28 May 2014 04:18:35 UTC

Mr Antony Fern, newcastle under lyme

Mr John Hillier-Smyth [Signature #23]

Wed, 28 May 2014 02:12:55 UTC

Mr John Hillier-Smyth, Calne

Mis-sold home broadband and call package. Following customer service was rude and shambolic. Cancelled contract within a month and went elsewhere.

Mrs Nicola Garner [Signature #22]

Tue, 27 May 2014 03:14:10 UTC

Mrs Nicola Garner, Wigan

Orange have taken my £20 and not topped up my phone. After 6 phone calls to customer service and so many false promises and lies I (and my husband) are now leaving Orange after 10+ years. Disgraceful company!! Something must be done about them.

Mr N Thomas [Signature #21]

Tue, 27 May 2014 02:43:09 UTC

Mr N Thomas, Carmarthen

Lived in same place for 18 years all of a sudden got no signal and not been able to receive or make calls for three days. No problems though and no one else has complained. What idiots everyone complaining around here. LIARS.

June Singleton [Signature #20]

Tue, 27 May 2014 02:20:47 UTC

June Singleton

I am on Orange PAYG and topped up via orange website on 17th May 2014. This has not been applied to my phone as of today 27th May 2014. I have contacted them via live chat when I was told there was a technical fault which would be resolved within 24 hours, I have also contacted orange via Facebook which I have sent private messages to and I have not received any communication from them.

Tracey Ward [Signature #19]

Tue, 27 May 2014 11:15:49 UTC

Tracey Ward, Sunderland

Thieving rude and obnoxious who are running scared enough to try and hush me up with fake good will gestures

Miss Samantha Anne Salisbury [Signature #18]

Tue, 27 May 2014 08:28:33 UTC

Miss Samantha Anne Salisbury, Cumbria

Suddenly starting getting bills for a phone I haven't had for over 3 years. I haven't been with Orange for over 3 years now and the phone & Sim card they say the calls are being made from was destroyed in 2011! Has it been mysteriously resurrected? NO! It's Orange with it's incompetent systems yet again! This is just one one the numerous problems I had with them during the time I was caught in their deceitful web!

Ms Carol Taylor [Signature #17]

Tue, 27 May 2014 06:08:40 UTC

Ms Carol Taylor, Halifax

Topped up 4 times and still no credit on phone. I have instructed my card company to deal with it seeing as I don't know how to. I have written to the CEO of EE and surprise! no reply. They ought to be shut down.

Mr Arthur Dobbie [Signature #16]

Mon, 26 May 2014 06:20:45 UTC

Mr Arthur Dobbie, Liverpool

put several £10 top ups altogether £50 credit on phone via Bank Acc still nothing on phone

ms Anonymous [Signature #15]

Mon, 26 May 2014 01:26:40 UTC

Anonymous

I have found Orange/EE to be totally inconsistent, told router and connection would be free in shop, reiterated by technician and then charged for on bill. Items and services advertised as free before connection are charged afterwards, sometimes 2 months later when too late to cancel. Phoning to complain is useless, representative was rude and dismissive of shop's promises, implying they were not part of the same organisation.

troy tennant [Signature #14]

Sun, 25 May 2014 11:31:56 UTC

troy tennant, builth wells

Here to help

Natalie Sparrow [Signature #13]

Sun, 25 May 2014 09:09:18 UTC

Natalie Sparrow, KNARESBOROUGH

I am EXTREMELY dissapointed with my treatment from orange. I was a loyal customer for 13 years but it counts for nothing...
Left orange phone service when "minutes" disappeared and got nowhere with customer service. tried also to cancel dongle for bb as that wasnt working. Talked into having replacement which didn't work either.
long story but they are now blackmailing me with debt collection when I was the one who should have had the refund for poor service.
Full story here: https://www.facebook.com/orangehelpers/posts/736738209711272?comment_id=743789442339482&offset=0&total_comments=19¬if_t=feed_comment

Mr Peter Lewis [Signature #12]

Sun, 25 May 2014 06:00:30 UTC

Mr Peter Lewis, Wales

No network available for last couple of weeks. Huge nuisance,on PAYG. Can't get through to customer service.

miss sarah tyrrell [Signature #11]

Sun, 25 May 2014 03:34:02 UTC

miss sarah tyrrell

Bullying and rude. Made it virtually impossible to cancel my contract, which can only be done over the phone.

mr stuart Stephens [Signature #10]

Sun, 25 May 2014 02:40:47 UTC

mr stuart Stephens, Milton keynes

Big company's thinking they can get away murder, must stop...

Mrs Hilary Woods [Signature #9]

Sat, 24 May 2014 04:50:37 UTC

Mrs Hilary Woods, Sandbach

Kept on hold for over 1/2 hour. Didn't acknowledge number not used for over three months. Then had the cheek to expect me to pay 30 days notice.

Ms Diane Harding [Signature #8]

Sat, 24 May 2014 02:53:20 UTC

Ms Diane Harding, Roehampton

Topped up my phone on Sunday on line-it didn't go through. Topped it up again, it didn't go through. 1st one came out of bank on Tuesday, 2nd one came out of bank on Wednesday. Called customer service. Told they were going to 'escalate' my query and I should have credit on my phone in 5 to 6 days?! Asked for an email address where I could take this further, and was sent a reply saying they couldn't deal with my request as they were 'improving' their email services! This really is not good customer service at all. Being without my phone for just about a week!

Dr Robert Daniel [Signature #7]

Sat, 24 May 2014 01:59:51 UTC

Dr Robert Daniel, Northampton

EE are a totally dishonest and non-communicating company. They ignore customers as a matter of policy.

Mrs Paula Miotello [Signature #6]

Sat, 24 May 2014 01:34:00 UTC

Mrs Paula Miotello

mrs christine clarke [Signature #5]

Sat, 24 May 2014 01:00:25 UTC

mrs christine clarke, plymouth devon

topped up on the 17/05/14 on the internet money took out of bank no credit on phone now 24/05/14 still waiting i have now given up on phoning them as they just tell me lies my money has been stolen by orange

miss cara maguire [Signature #4]

Sat, 24 May 2014 12:15:07 UTC

miss cara maguire, mold

I have had over the past few months £150 took out of my direct debit due to 'oranges computers being down' which was causing my 8GB to be non existent so was being charged. It was admitted by orange that it was their fault and my money would be returned within a few days into my direct debit. Over a month later of still trying to get the money back, still have recieved no help.

mr dave pickering [Signature #3]

Sat, 24 May 2014 12:06:44 UTC

mr dave pickering, manchester

i pay £15 a month for my internet but majority of the time i am disconnected by the garbage orange roaming.i am sick to death of it.i have complained to ee/orange without response

Mr Gary Stepehens [Signature #2]

Sat, 24 May 2014 11:41:33 UTC

Mr Gary Stepehens

About time someone stood up to this company

mrs virginia tennant [Signature #1]

Sat, 24 May 2014 11:35:13 UTC

mrs virginia tennant

I have had enough of being treated like I do not exist.