#Consumer Affairs
Target:
LG Electronics Australia
Region:
Australia

June 13, 2006

In Early 2006 LG Electronics Australia released the LST-5402P and LST-5403P HD DVR. Click to Access info on LG HD DVR

The product was quickly met with criticism over it's lack of functionality for twin tuner Timer recording even though the unit was billed and sold as a 2.0 tuner product. Discussions took place on the following forum :
Click to Access DTV FORUM LG HD DVR thread

The only other two current competing products on the Australian market - do offer twin tuner Timer recording functionality and include further features not present on the LG which are critical to a satisfactory consumer experience.

Sony : Click to Access info on Sony HD DVR
Toshiba : Click to Access info on Toshiba HD DVR

The following features are not present and are requested to be implemented via a firmware revision for the LG HD DVR products.

(1) Overlapping timer functionality. This is critical to allow for comprehensive scheduling of overlapping shows on separate channels.

(2) Ability to pre-name timer's. This is critical as current auto naming of recordings results in incorrect labelling.

(3) Ability to allow the user to sort recorded shows by alphanumeric or date/time. This is critical as it is cumbersome to find recordings in the current random implementation when the list grows.

(4) Allow 30 second skip assigned to left/right navigation buttons during the viewing of a recording. This is desirable as the current smart skip results in unpredictable navigation.

(5) Resume play of programs. This is desirable to resume playback of a recording from a previous session - like modern DVD players.

To the CEO of LG Electronics Australia,

We, the undersigned, believe that LG Electronics Australia must provide the above featured firmware update for the LST-5402P and LST-5403P HD DVR products.

The update is necessary to bring the product to the comparative feature level of the competition and give loyal LG brand customers the product they deserve.

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The Improve LG HD DVR firmware functionality petition to LG Electronics Australia was written by Murray and is in the category Consumer Affairs at GoPetition.

Petition Tags

LG HD PVR DVR firmware