KIXEYE GIVE US BACK OUR ACCOUNT, SHOW US SOME RESPECT!

I have been playing KIXEYE Game called War Commander for four (4) months via Facebook until August 13, 2012. My Account was suspended for allegedly cheating on the game. I wrote an email to KIXEYE support as recommended. I inquire and asked questions about how they accused of cheating and what was exactly have I done wrong that the Game developer of War Commander accused of of Cheating. Here's the reply;

Hello Cherry,

We are not able to reveal how we detect cheating, as that would just let the people who develop these cheats know how our security works and how to avoid it. We have firm evidence, though, that your account has been engaged in cheating. Please note that you are responsible for what happens on your account - if you choose to share your account information with another player and that other player cheats on your account, the account will still be suspended.

As we have determined that we will not be reopening this account, we must consider this matter closed, and will no longer be able to respond to support tickets about this account.

If there is anything that we can further assist you with, please do not hesitate to ask.

Best,
Ray

We feel that we have properly addressed your issue. If you would like to provide us with additional information, please reply back and let us know. If you have any separate issues please go to support.kixeye.com/mail and submit a new ticket. Please join us on the forum (forums.kixeye.com) for game discussions, tips & tricks and to ask community questions. "

History:

Ref:MSG0924418

I emailed back again because i was not contented with their response and asked again what have I done that makes them tell I'm a cheater, a certain Mica responded.

"Hello,

We are not able to reveal how we detect cheating, as that would just let the people who develop these cheats know how our security works and how to avoid it. We have firm evidence, though, that your account has been engaged in cheating. Please note that you are responsible for what happens on your account - if you choose to share your account information with another player and that other player cheats on your account, the account will still be suspended.

Have a nice day,
Mika "

History:

Ref:MSG0930271

Come to my surprise, they are not answering my question and the reply was exactly the same Ray was telling me. I just realized it was a computer generated auto answering who reply to me with random names.

Later that day, I found out that there are people mostly Philippines "Pinoy" players who has the same sentiments with me. War Commander Accounts were suspended because of Cheating.

Personally for me, This is not fair. KIXEYE group should explain to me and tell me what was the rules that i violated, where in fact when I started the game there were no rules and regulations imposed. Until now I do not have an Idea why they accused as Cheater.

They should have explained to us first and give us some time to defend and explained ourselves. And the word suspended, I asked How long will they keep me suspended, but they did not respond but from their emails they said " As we have determined that we will not be reopening this account, we must consider this matter closed, and will no longer be able to respond to support tickets about this account."

This is just not fair for a player like me who spent a lot sleepness nights for the game. I worked hard on it, to reached Level 29 and get those elite prizes in each event. And the word "cheater" is not acceptable.

They should give some respect for me and to other banned players.

In a constitution, "A person is Innocent until proven guity in the court of law or beyond reasonable doubts" They should not accused me just that.

They should give us the opportunity to state the case, explain and be heard before the final decision to suspend is made.

And lastly, The computer generated auto answer emails with random names. They could give at least some decent answers if they have a real human respond to it. We are not robots, we need explanations.