TalkTalk: Introduce ability to track Broadband usage

I am recently into a 2nd 18-month contract with TalktTalk, and have never received any email communications about broadband usage.

However, I received the below warning/threat on September 10, 2009. TalkTalk allege that I exceeded their monthly 40GB allowance during August 2009.

Having spoken to their Customer Support team today (Sept. 11 '09), they admitted that it remains impossible for users to actually check the status of their broadband usage online. And the person I spoke with admitted they could not say when such a facility may appear online.

Holding customers financially to account over something they cannot ever themselves check/manage is patently unfair, and - arguably - illegal. This must be resolved forthwith.

"Dear Mr Lennon

At TalkTalk we want you to make the most of your broadband. That's why we give you a large 40GB download limit every month - enough to download either 55 feature-length movies or 900 albums every month. For most customers that's more than enough, but we've noticed that your usage in August has been 75.70 GB.

From the next calendar month - under our fair usage policy - if you go over the 40GB limit a £5 charge will be added to that month's bill."